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Charge 5 completely disappeared from my account

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‎06-22-2022 14:24

‎06-22-2022 14:24

Good grief!  I purchased my Charge 5 two months ago.  Started having significant battery drain issues yesterday and now, can’t even charge it.  I can’t sync either since the device somehow mysteriously disappeared as a device. Since I can’t charge the dang thing, I can’t set it up as a new device.  

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‎06-22-2022 17:32

‎06-22-2022 17:32

@CGVan Hey there, sorry to hear about your issues. I would reach out to Customer Support for further guidance on how to proceed. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-22-2022 17:32

‎06-22-2022 17:32

@CGVan Hey there, sorry to hear about your issues. I would reach out to Customer Support for further guidance on how to proceed. Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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