Charge 5 continuously flashes the Fitbit logo when connected to charger

[JoeD55]

My Charge 5 suddenly started draining very quickly 2 days ago. Last night I went to bed with it 69% charged. This morning it was dead. I have tried following the suggestions in various post in the Charge 5 forums, but have now run into a new problem. When I connect my Charge 5 to its charger, the screen with flash the FitBit logo and buzz every 5 seconds. I tried pushing the reset button 3 times within 8 seconds and connecting/disconnecting the FitBit to the charger 3 times within 8 seconds. Doesn't help. Still flashes the logo and buzzes every 5 seconds.

My Charge 5 is less than a year old.

Update: Just did a ChatBot and they didn't tell me anything new that isn't in these forums. Only thing offered was a 35% discount on a new FitBit. No thanks. I think I'm done with FitBit.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JoeD55. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Since you've exhausted all troubleshooting steps, I'd like to share with you that there are no different steps here on the forums that we can provide other than what our team has already provided to you. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

[brilliantyears]

A lot of people have the same or comparable problems at the same time. I also had the flashing logo. Nothing works to fix it, Fitbit won’t admit their firmware update bricked a ton of devices, so after more than a decade I switched to a different brand…