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Charge 5 crack on the screen and charger not working

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‎02-23-2023 12:10 - last edited on ‎04-08-2023 10:50 by Fitbit Moderator

‎02-23-2023 12:10 - last edited on ‎04-08-2023 10:50 by Fitbit Moderator

HI! 

I have received my new Fitbit on Wednesday 22/02, charger doesn’t work & it has a crack on the scream. 
how do I report this?

 

 

Moderator edit: clarified subject 

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‎02-23-2023 12:34 - edited ‎02-23-2023 12:35

‎02-23-2023 12:34 - edited ‎02-23-2023 12:35

Welcome to the Fitbit community, @BriarHolt!

Sad to hear about your first experience with your Charge 5. If you've ordered your Charge at Fitbit, I'd suggest to contact Fitbit support to report the imperfect delivery:

 

Fitbit Support Contact 

 

If you've purchased your device elsewhere, you should take it back as soon as possible to complain.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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‎02-23-2023 12:34 - edited ‎02-23-2023 12:35

‎02-23-2023 12:34 - edited ‎02-23-2023 12:35

Welcome to the Fitbit community, @BriarHolt!

Sad to hear about your first experience with your Charge 5. If you've ordered your Charge at Fitbit, I'd suggest to contact Fitbit support to report the imperfect delivery:

 

Fitbit Support Contact 

 

If you've purchased your device elsewhere, you should take it back as soon as possible to complain.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer