help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 crashing/restarting after pausing run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-25-2022 00:53

‎02-25-2022 00:53

This has happened a few times now where I pause my run for a bathroom break or to take a picture and after hitting resume, the screen freezes then restarts the device. Because of this my run data is then split in 2! Why is this happening?

Best Answer
0 Votes
1 REPLY 1

‎02-25-2022 01:04

‎02-25-2022 01:04

Hello @SunsetRunner 

 

I don't know why it's happening, but have you thought about using the Auto- Pause setting for your runs?  That way, it stops when you do, and resumes when you do.  The only problem is that in the winter, sleeves can interact with the screen and might cause it to stop. It's happened to me once but I was able to spot it quickly.

 

Best Answer
0 Votes