help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 data during biking wrong and missing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2023 07:05 - last edited on ‎05-26-2023 16:33 by Fitbit Moderator

‎05-24-2023 07:05 - last edited on ‎05-26-2023 16:33 by Fitbit Moderator

I bike commuted about 10miles/way in my ebike that is just maintained. My charge5 auto recognized the activity but the data seems wrong and missing. For 55min on bike, calories burned is only 46. Moreover, when I was on bike, hear rate data is completely missing. I’m not sure why but guess it could be the ebike app I was using to track my ride with my specialized?

 

Moderator edit: clarified subject.

 

Best Answer
0 Votes
2 REPLIES 2

‎05-24-2023 07:17

‎05-24-2023 07:17

@Pdxyt if you didn't track your ride using Charge 5 you won't have HR in your ride. I believe you have some integration between the e-bike app and your Fitbit account (the app sends data to your Fitbit account after the ride?). I'm not sure how the app works with your bike but I believe it takes into account the assistance you get from the bike and based on that it calculates calories (in other words, it's not Fitbit that computes your calories as you didn't use Fitbit device to track the ride). It's just a guess but do you use Mission Control app for Specialized (there are a few apps but this one seems to have support for E-Bikes)?

Best Answer
0 Votes

‎05-25-2023 06:49

In response to t.parker

‎05-25-2023 06:49

Thanks, I didn't know.

I appreciate you for taking your time for us. Now, I will search for a site online where I can find essay writers for hire. I was searching for it online, and when I was looking for it online, I found link to your post.
Best Answer
0 Votes