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Charge 5 data not matching with the Fitbit app

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‎02-12-2024 09:52 - last edited on ‎02-13-2024 08:24 by Fitbit Moderator

‎02-12-2024 09:52 - last edited on ‎02-13-2024 08:24 by Fitbit Moderator

I have noticed that many of the features on my watch are not updating or matching the app. Exp: sleep not being recorded or only simple. Period tracking stuck on 1 day. Even after reset not change. What is the next step to fix this?

Moderator Edit: Clarified subject

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‎02-12-2024 10:32

‎02-12-2024 10:32

Hello @Keirsten_02 

It looks like you might have a sync issue. This Fitbit article has the recommended troubleshooting steps to try: Why won't my Fitbit sync? (<-- click link).

This morning, my Fitbit app wasn't matching the data on my device. I did a Force stop on the Fitbit app from my phone's settings, then re-opened the Fitbit app. The app synced with my device and now all the data is back in sync.

Rieko | N California USA MBG PE

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