Charge 5 dead

[KA3792]

I know this subject is already in the forum but I want to make sure these issues are documented.  Charge 5 battery won’t hold a charge.  From 100% to dead in less than 30 minutes.  This issue surfaced overnight for me, no troubles prior.  I thought maybe the battery was at the end of it’s life but seeing so many others with the same issue I don’t believe that is the case.  This is definitely a software issue. 
I have used Fitbit products daily for 8 years without issue.  Now my device is useless.  It’s so sad how something I have enjoyed and found useful for so many years is now just gone. 

[ManuFitbit]

A warm welcome to the forums @KA3792.

Thank you for taking the time to share the inquiry regarding the situation with your Charge 5.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Jfeen82]

There is no option apparently except offering users like myself a 50% discount on a new device. This is not what I want. I do not want a new device. I want mine to work correctly.

The support team makes it seem like this is all a coincidence that all these devices are starting to have issues. This is not a coincidence. Not with this many devices having issues. 

I’m guessing what happened is that Fitbit sent out a faulty software or hardware update that ruined all these Charge 5 devices.