03-13-2023
11:06
- last edited on
03-14-2023
06:19
by
DavideFitbit
03-13-2023
11:06
- last edited on
03-14-2023
06:19
by
DavideFitbit
My new Charge 5 did not change to the correct time after the time change on Saturday night. How do I reset this? I already tried a restart!
Moderator edit: subject updated for clarity
03-14-2023
06:18
- last edited on
11-19-2024
07:56
by
MarreFitbit
03-14-2023
06:18
- last edited on
11-19-2024
07:56
by
MarreFitbit
Hi, it's good to see you visiting the Community Forums for the first time, @Charge5Time.
Thank you for all the details that you've shared about this inconvenience with your Charge 5.
Before considering other options, please make sure your phone meets the requirements listed here. Keep in mind that your Charge 5 may show an incorrect time if it hasn't synced or if it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're using to sync your data. If you haven't done so already, please try removing the Bluetooth connection between your phone and your Fitbit device:
Sync your Charge 5 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now. If the issue persists, please see Why won't my Fitbit device sync?
In addition, if you're still having the same inconvenience, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: