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Charge 5 did not reset steps and sleep for the next day

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‎01-09-2023 03:49 - last edited on ‎01-25-2023 09:12 by Moderator Alum

‎01-09-2023 03:49 - last edited on ‎01-25-2023 09:12 by Moderator Alum

My Charge 5 did not reset steps and sleep for the next day. However, it did state the correct date. I performed a reboot but that did not reset sleep and steps.

 

 

Moderator edit: subject updated for clarity

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‎01-25-2023 09:12

‎01-25-2023 09:12

Hi, welcome to the Fitbit Community forums, @Pottssa. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

 

 

Davide | Italian and English Community Moderator, Fitbit


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