help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 didn't reset my steps at midnight

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-28-2023 10:44 - last edited on ‎05-29-2023 05:50 by Fitbit Moderator

‎05-28-2023 10:44 - last edited on ‎05-29-2023 05:50 by Fitbit Moderator

My fitbit at Midnight on May 28 failed to clear the data from the previous day with regards to Steps.  So May started off with the total steps from the previous day and is adding to those steps.  Has this happened to anyone else?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-29-2023 03:07

‎05-29-2023 03:07

Hi, @rgillanders this can happen very occasionally if for some reason the Fitbit doesn’t “see” midnight, for whatever reason (for example if you were upgrading your device around midnight, or if it suddenly froze just at the wrong moment, and then recovered again just after midnight.  Please be assured that this is a pretty unusual event, and since the forums are not full of people reporting this issue yesterday or today I think it sounds like an isolated incident.  

When the Fitbit is not functioning, or being upgraded, just at midnight, it does not get the signal to reset steps to zero and in that case they are carried through to the next day.  Unfortunately there is no way to correct this when it, rarely, happens.  However I expect you will find that it is all working normally again now, but do please post again in the unlikely event that this recurs.

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

Best Answer
1 REPLY 1

‎05-29-2023 03:07

‎05-29-2023 03:07

Hi, @rgillanders this can happen very occasionally if for some reason the Fitbit doesn’t “see” midnight, for whatever reason (for example if you were upgrading your device around midnight, or if it suddenly froze just at the wrong moment, and then recovered again just after midnight.  Please be assured that this is a pretty unusual event, and since the forums are not full of people reporting this issue yesterday or today I think it sounds like an isolated incident.  

When the Fitbit is not functioning, or being upgraded, just at midnight, it does not get the signal to reset steps to zero and in that case they are carried through to the next day.  Unfortunately there is no way to correct this when it, rarely, happens.  However I expect you will find that it is all working normally again now, but do please post again in the unlikely event that this recurs.

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer