Charge 5 didn't track data after daylight time savings

[IlianaL]

Today on daylight time saving i got not data on my Fitbit 5. How can I get the Dara back?

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @IlianaL - does your phone show the right time? If yes, please sync your Charge 5 to your phone. If that does not work, try re-starting your Fitbit. The instructions are here. Let us know how it goes.

[Cmt2003]

Tried it a couple of times. Did not reset and move onto the next day. Any other suggestions?

[IlianaL]

I restarted from the Fitbit and also with the power cable but I Still don’t see any data for sleep, health metrics, readiness, zone min

[SunsetRunner]

I have asked a moderator to step in and help here. 

[SunsetRunner]

Do you have step count data?

[Cmt2003]

So, I just disconnected the Fitbit from the app and then re-installed it. I lost all data from last night, but got it reconnected and back on track.

[IlianaL]

It is recording step count data

[SunsetRunner]

So you are missing only readiness, sleep, health metrics, and zone minutes?

[LizzyFitbit]

Hi everyone! @SunsetRunner and @SunsetRunner Thanks for stopping by to help our members.

@IlianaL Thanks for the details provided, as well as the steps tried on your own. Just to confirm, could you check if the time zone in your profile is correct? To do this, let me recommend this help article. Additionally, please give a try to the troubleshooting steps described in this help article and let me know how it goes.

@Cmt2003 Thanks for your efforts while troubleshooting your Charge 5. I'm glad it's connected and while it's not possible to recover all the data, you can try manually logging your exercise or sleep by following the steps described here.

[IlianaL · Accepted solution]

Thank you for much fir every body that jump to help.

Today my Charge 5 is back to normal.

I also follow the steps to check time zone but I don’t see that option under the account settings. However the time has always been fine, and the clock move itself as it supposed to with daylight savings. 
thank you all! 

[LizzyFitbit]

Hi there, @IlianaL.

You're welcome, and thanks to you for keeping us posted. I'm glad your Charge 5 is back to normal and appreciate your efforts in trying the steps suggested in this thread. I hope you can keep crushing your goals and let me invite you to visit our Health & Wellness board where you can find inspiring stories and start your own topics. 😊