Charge 5 died after app update no response to reset option via the usb

[Dekero]

I’ve had the charge 5 for just over a year having received it as a Christmas present in 2022, i have had no problem with the tracker up to this last weekend when it died on the night following an upgrade.

No response to anything I tried, I followed the advice on the community and tried to reboot with the button on the charging cable, no life in the tracker at all. Anything else that can be done?

[Dekero]

To follow on from the above: Out of curiosity I ran the ‘Forget this device’ on the app and tried to pair it again. Surprisingly I followed the steps through to the ‘enter the four digit pin’ on the tracker screen. Unfortunately as the screen is still black I wasn’t able to progress beyond this stage. 

My thinking now is that the app update has caused the screen to switch off completely.

Does anyone now of a fix for this

’

[CelticGoddess]

This has happened to me.

Mine has a red circle and white cross inside. 

grateful for help with this. 

[James010623]

I had a similar experience a couple of days ago.

When the Charge 5 runs into problems it often seems to eat through remaining battery charge at 20x the normal rate.

You might find that leaving it on charge for a couple of hours before doing the three button presses brings it back to life.

[cslottke]

How do I find the replacement form?

[fdl75]

Connect it to the usb cable. Then press the small button on the flat end (that plugs into the cube) 3 times with a 1 second pause between each. That should reset the watch.  I had the same issue and it worked. 

[RiekoC]

Hello @cslottke 

Use this link (<-- click) to contact Support. Complete the prompts until you get to the page with the contact options.

Personally, I've had better response when I called versus chat.