Charge 5 died after short surface swim in Saltwater?

[R_hommel]

I was under the impression my Charge 5 Fitbit was water resistant up to 50ft. I was swimming in the sea yesterday, just along the surface, no diving, and after about 15 minutes it just died. 

What can I do?  Is there any fix for this or am I forced to buy a new one?😭

[Edmond]

It says water resistant up to 50m, so you can reach out to customer support.

[Loony2nz]

Same thing.  I was playing in the surf at the beach with some kids.  I was waist high, so the watch was fairly submerged for a while, but I was still flailing my arms to play with the kids.  I got back to the blanket to rest up and boom..watch was black.  No response.  I did the reset method with the USB cable after washing the charge 5 with some dishsoap to clear out any salt or debris.  Charge5 started to vibrate for a sec then the fitbit logo appeared for another second, then it went black after that.  I couldn't get past the logo display.   I chatted with tech support and told them the same situation.  They said, "you have a choice of a 100% replacement of the charge 5 or 50% off another product".  I chose 50% off for maybe a versa or sense.  I was sent a redemption code for checkout.

Looks like saltwater is a no-go with the Charge 5.  I'm not sure about other fitbit products, but I'm going to assume they're as fragile too.

hope this helps.

[CLBeachLife]

I submerged my Charge 5 while bathing. Now it will barely hold a charge. I have purchased a new one. I did find a YouTube video showing how to change the battery, https://www.youtube.com/watch?v=Kgwhx-k9qKc. I could not find a place to purchase the battery, even though it's something I'm not interested in doing. Good luck!

[Surfista]

My daughter and son in law, my daughter and I spend hours in the pool every week wearing Charge 5.

Have not had any problems with water resistance.

PS. It still doesn't allow us to display laps on the screen.