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Charge 5 died after swimming

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‎05-26-2022 05:32

‎05-26-2022 05:32

I had no problems with the Charge 4 using the swim feature. Today I used my new Charge 5 for the first time, swam for a few minutes and noticed the phone had a black screen. No amount of double tapping or anything has fixed it. I tried using the restart button on the USB, but nothing.

 

What the hell is wrong with this thing?

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5 REPLIES 5

‎05-26-2022 05:35

‎05-26-2022 05:35

Just to add another detail, my phone's bluetooth is saying the Charge 5 is not connected, but my Charge 4 is connected.

 

What a piece of junk!

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‎05-26-2022 05:40

In response to CRKen

‎05-26-2022 05:40

And to add one more detail, I have the Charge 5 charging and the watch face is quite warm. I never noticed that with the Charge 4.

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‎05-26-2022 09:14

In response to CRKen

‎05-26-2022 09:14

One final detail: it appears that there is water inside the back of the watch. FINALLY got through to some support person and thankfully it's still under warranty, but what a crock that it fails with one swim.

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‎05-26-2022 13:40

In response to CRKen

‎05-26-2022 13:40

Bei mir ist es genauso.  Leider komme ich bei keiner Hilfestelle durch. Was kann ich machen? 

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‎05-26-2022 15:20

In response to Meerwasser

‎05-26-2022 15:20

I was able to use the chat feature but I suspect you’re in Europe and the Fitbit support hours are likely quite different. 

My wife used hers for the first time today swimming and it worked fine for her, so I likely just got a dud.


Viel gluck!

 

 

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