Charge 5 died, not reacting to the charger

[Krilis]

My Charge 5 is totally dead. It is not reacting to the charger, so it seems not possible to reset it. I bought it October 2021 so it should not die already now. 😞 Any tip on how to wake it, or should I get a replacement?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the Community forums for the first time, @Krilis.  

Thank you for the information provided regarding the issue you're experiencing with the Charge 5. 

In case this is related to a problem with the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the three pulse restart method as described here. 

If you're device is still syncing, you can also try changing to a different clock face, as this has been useful for other users with similar problems. 

Hope this helps, I'll be around. 

[Krilis]

Hi,

My Charge5 won’t charge or sync. It got totally black, and the app says 44% battery. None of the diods at the back are lit, and it doesn’t react to the charger, so I am not able to restart it. I’m not sure what to try now. Please help!

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Hi again.

i have tried the steps with the battery in the article, but my Charge5 is still not showing any sign of life. It doesn’t charge or sync.

[DavideFitbit]

@Krilis Thank you for your reply and for confirming that you already tried all the steps suggested earlier. 

In this case, since you already tried the standard troubleshooting steps and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.