Charge 5 dies immediately and reset doesn't work

[Wolfspeck]

My fitbit charge hr 5 has been charge 5 was working perfectly, holding a charge for 6-9 days. However, on Feb 20, 2025, I fully charged it and the next day it was dead. I have fully charged it again, did the same thing, only was dead within an hour this time. I have done the reset, multiple times and it is still not working. Bought this in July 2023. Is there a known issue that would cause this?

[Kaye1971]

Mine died today and will not restart I have tried multiple times and still nothing 

[Agilaussie]

Same here. Mine suddenly won't hold a charge. Started yesterday. It charges fast and discharges even faster. I've restarted my watch on the watch and the charger a dozen times. 

[RiekoC]

Hello @Wolfspeck , @Agilaussie , @Kaye1971 

Since it sounds like you've already tried the recommended troubleshooting, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Depending on how long you've had your Charge 5, you might have some options under warranty.

[Agilaussie]

Yep, I did that next. Out of warranty but they offered 50% off any Fitbit
so that was good

[Kaye1971]

I just read on line that Fitbit are discontinued and google will keep supporting Fitbit watches until 2025 but I think the last update are killing them so you go to their product