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Charge 5 display is all yellow

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‎04-09-2022 11:35 - last edited on ‎04-10-2022 13:10 by Fitbit Moderator

‎04-09-2022 11:35 - last edited on ‎04-10-2022 13:10 by Fitbit Moderator

Quite suddenly, my fitbit screen turned all yellow light. There is nothing there but yellow. The whole screen is that way. It is draining the battery about every 18 hours now. My movement, exercise and sleep seem to be recording correctly based on the information on my app. 

I have tried reseting/ restarting it with no luck. 

I only bought this in February. I hope there is a fix for it. 

Thanks,

Jennifer

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-10-2022 13:13

‎04-10-2022 13:13

Hi there, @JeVai001.

 

Thanks for the detailed information and your efforts while restarting your tracker. I'm sorry this is happening with your Charge 5 and if you've also tried changing the clock face, I'd suggest getting in touch with our Support team so they can evaluate your options and bring you back on track. They're available via chat and phone, please click here to get connected with them.

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