Charge 5 distance is way off.

[Buryed96]

I've had the Charge 5 for just over a week. The first couple of days the distance seemed fine. The days after this have been mental compared to the amount of steps I've done. 

I've reset the watch and erased data but still doing the same thing. 

Mon - 3.1 mile - 7000 steps which isn't too bad. 

Tues - 7.2 mile - 11500 steps, definitely the day it got worse. 

Weds - 6 mile - 13500 steps, thought was alot better. 

Thurs - u/s

Friday - 14 miles - 11300 steps - way off 

Saturday - 27 miles (I did a marathon supposingly) - 8600 steps 

Sunday - 11.5 miles - 4500 steps 

Even walking around the steps seems pretty accurate but I can actually see the distance go up very quick whilst walking. 

Apologies if been asked before. Really frustrating as I love most other features on this. 

Thanks. 

[Heather-S]

@Buryed96 That sounds really frustrating. When you go into the app and you tap on your mileage, then tap on your day with lots of miles (like that 27 miles day, for example), does it give you an hourly graph of your miles? I'm just curious what your hourly graph looks like and maybe there's something happening during the day that is adding all these extra miles.

 

[Buryed96]

 

 Two screenshots of the miles and steps for the day. They line up quite well with my movements, just obviously over doing the distance by some. I even watch my watch at times and see the distance go up quickly! I've reset and done everything I can. I might return and try another one and see if it's just the watch its self. My mate has one and his is alot more accurate. 

Thanks! 

[Heather-S · Accepted solution]

@Buryed96 Yes that is totally bizarre! I would return it and get a new one. This is definitely not normal behavior. Best of luck!

[Buryed96]

Thanks. 

Bought a new one and seems to be better so far! Shall keep an eye onit! 

[Heather-S]

@Buryed96 Glad that is working for you. Best of luck!