Charge 5 does not reset and has black screen

[rmswe2]

Had this Charge 5 for several months now. This morning the Charge 5 stopped working. Did the reset with 3 clicks on the charger; displays the logo for 1 second and goes black. Reconnected the Bluetooth and it seems to be updating the data on my phone app but wrist screen is still black. Have not done the firmware update yet but cannot get the wrist unit screen to activate! Help!

Moderator edit: format

[DavideFitbit]

Hi, thank you for sharing that you're still experiencing this problem with your Charge 5 and that you already tried a few troubleshooting steps, @rmswe2.  

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[tylernow]

Same issue with mine.

[rmswe2]

They had to replace mine but still have not received the replacement yet…been a month already. 

[DavideFitbit]

@tylernow Thank you for confirming that you're having the same inconvenience with your Charge 5. 

It seems that the Support team already sent you a response. Please make sure to check your inbox and your spam folder as well. 

@rmswe2 Thank you for sharing this information. In this case, if you already got in touch with the Support team and you haven't received the replacement, I recommend that you continue the communication with them so they can provide you with updates about the shipping process.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.