help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 does not turn on, and keeps vibrating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2023 04:01

‎03-12-2023 04:01

I went for a swim and it only recorded 8min and then turned itself off. Later I was not able to turn it back on and if I plug it into the charger it will keep vibrating (black screen and occasionally the logo) it will only stop vibrating after it is off the charger for a bit . (Fees like that it only stops when the battery drains) I tried resetting like described in another post (3 long button pushes over 8sec) - it done nothing…

 

Any ideas?

 

many thanks!

Best Answer
0 Votes
1 REPLY 1

‎03-12-2023 10:31 - edited ‎03-12-2023 10:32

‎03-12-2023 10:31 - edited ‎03-12-2023 10:32

Hi, welcome to the Fitbit Community forums, @OlgaK13. 

 

I appreciate the information provided about this issue with your Charge 5. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes