Charge 5 doesn't charge when connected to charger, only vibrates once a second

[SoccerBerto]

Hi,

My charge 5 was working well since I got it in Dec. 2022. Then all of a sudden, this last weekend, it went blank and will not charge, only vibrating about once per second for ever when connected to the charging cable and power. If only connected to charging cable but NO power, no vibration. If I press the reset button on the charger, the vibration is paused, but resumes again once I release the reset button. I tried the sequence of pressing the reset button 3 times but it doesn't seem to do anything.

Can anyone help?

Thanks

[RiekoC]

@SoccerBerto 

Since your device is still under warranty, I suggest that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures returns your device to normal operation and that it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different Fitbit. Note: the discount is on the full price even if the device is on sale in the Fitbit store. 

This is what I had to do when the screen on my 6 month old Charge 5 became non-responsive shortly after I updated the firmware. So far, my replacement is working fine even after updating the firmware.