Charge 5 doesn’t give option to update even though it’s not on latest FW

[imIKON]

My Charge 5 is on version 188.58 and it just won’t give me the option to update to 194.91. The Pink ribbon does not show. I tried it on an iPhone and Samsung phone and on both it does not show the Pink ribbon. On the iPhone when I go to my account > Fitbit settings > help & support > Check for Charge 5 Update it says it is up to date. Even though it is on an older firmware version…

Through the process I also reset it on the charger, restarted a few times both phones and the watch and I reinstalled the apps and factory reset the Charge 5 a couple of times. Completely out of ideas here.

[Jfeen82]

You don’t want the new firmware anyway. It will kill your Charge 5 like it has already done to so many others.

[RiekoC]

Hello @imIKON 

My suggestion is to not be concerned about it right now. Sometimes a firmware update is halted for one reason or another. That is likely the case with your Charge 5.

Just to let you know, my Charge 5 is on the same firmware version as yours.