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Charge 5 doesn´t hold a charge after the update

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‎12-27-2022 02:37 - last edited on ‎12-27-2022 14:25 by Fitbit Moderator

‎12-27-2022 02:37 - last edited on ‎12-27-2022 14:25 by Fitbit Moderator

So, after doing an update that comes from Fitbit, my Charge 5 cannot hold a charge for longer than 6 hours.  And according to fitbit, I should just buy another one.  WOW!  What customer service.

 

 

Moderator edit: updated subject for clarity. 

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5 REPLIES 5

‎12-27-2022 07:27

‎12-27-2022 07:27

Since doing the update

i have a blank screen that does not reset

so I can’t see the screen. It will However track stats for s short while. The battery then gets drained and Fitbit stops working. This is 13 months old and just out of guarantee. So I am not happy. It seems common with every Fitbit I have had in the past. They only seem to work for just over a year. 

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‎12-27-2022 15:56

‎12-27-2022 15:56

I'm experiencing the same issue. After the update the battery drains and does not keep a charge. It was working great before then. As of today, it no longer charges. Anyway to roll-back the update?

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‎12-27-2022 17:15

‎12-27-2022 17:15

My watch also went black today after the update.  I have tried to rest.  Anyone find a solution yet! 

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0 Votes

‎12-27-2022 19:08

In response to Debbocook

‎12-27-2022 19:08

I totally agree that the Fitbit charge 5 never works after a firmware update is done. It’s time for me to make a break with Fitbit and look for a device that counts my steps, flights  of stairs, mileage and doesn’t have mindfulness, pay, and pointless things I don’t need a tracker for.  

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‎12-28-2022 05:05

In response to Savysam

‎12-28-2022 05:05

Agreed.  I have removed Fitbit from my phone and will not buy another one as this is the second time this has happened to me.

To those of you experiencing the same problem, PLEASE do reviews on Amazon, Walmart etc.  Anywhere you can leave a review and let people know that this does happen.  

I had hoped with Google taking over Fit bit that I would not experience the same poor customer service I had experienced before.  I guess not.  

Frankly, I am surprised this post got left up here.

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