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Charge 5 doesn't hold charge

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‎08-06-2022 16:16

‎08-06-2022 16:16

Bought a Charge 5 in late November 2021. Screen turned black in July although watch was still tracking information. Fitbit sent a warranty replacement. The replacement watch won't hold a battery charge beyond a day and a half. My original Charge 5 went a good 6 days. Fitbit is telling me it is a firmware issue. Why wasn't it an issue with my previous Charge 5? Settings are exactly the same.

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‎08-06-2022 16:24

‎08-06-2022 16:24

@LSnow it wasn't an issue with your original Charge 5 because Fitbit has just released a new firmware update that appears to have renderer a good many devices non-functional. There was also a previous battery-draining issue with a subset of devices that was supposed to be fixed by this recent firmware update. Your replacement Charge 5 could be affected by either of these issues. Read through some of the other active threads in this forum and you will learn all about it.

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