Charge 5 doesn’t pick up my heart rate

[Starsk]

Just bought a Charge 5 and it doesn’t pick up my heart rate,not a blip,earning no zone minutes for exercise.Tried resetting it but still nothing

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Starsk. 

Thank you for all the information provided about this issue with your Charge 5 and the troubleshooting steps that you already tried.  

Before considering other options, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

In addition, also I recommend that you try restarting the device again using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Hope this helps, I'll be around. 

[SusanMW]

• It fixed the lack of recording the heart rate. Thx  

[DavideFitbit]

Welcome to the Community forums, @SusanMW. 

That's great news! Thank you for confirming that your device is now working properly. 

See you around. 😁