Charge 5 doesn't show sleep score in the afternoon

[Paulyd2021]

I have a fitbit charge 5 issue. When I go sleep at night. I get up in the morning see my sleep score and hours of sleep. Same day by 12:00pm noon it saying no sleep data.

I like to see my sleep score doing afternoon.

Moderator Edit: Clarified subject

[LizzyFitbit]

@Paulyd2021 It's good to see you again.

Thanks for bringing this to our attention and the picture provided. My understanding is that your Charge 5 displays your sleep data during the day until it's noon. If that's right, is this data still displayed on the Fitbit app? Have you seen the same behavior with a different stat?

Because your post didn't mention, please give a try to the following steps:

1. Force quit the Fitbit app and reboot your phone.
2. Restart your Charge 5 with the charging cable.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Leave the Fitbit app running in the background and double check your tracker later in the day.

[Paulyd2021]

Thank you Responding to me. I am still have  issue on my charge 5. I got case number  for this. Went to higher support team. 

[LizzyFitbit · Accepted solution]

Hi there, @Paulyd2021.

Thanks for keeping me posted. I'm glad that you're in touch with our Support team! They have specialized tools that will allow them to investigate and provide you with assistance, so please keep an open communication with them.