help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 doesn't turn on when I tap the face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2022 07:56 - last edited on ‎02-01-2022 08:53 by Moderator Alum

‎01-24-2022 07:56 - last edited on ‎02-01-2022 08:53 by Moderator Alum

I am very disappointed in the Charge 5.  Loved my charge 3!  Charge 5 started out good and then it got worse.  I have tried many times resetting it.  It doesn't turn on when I tap the face, I try tapping it several times & get nothing. I set it up at the beginning & it was working fine but then all of sudden I noticed it was tracking my movements accurately.  Every time I sync with my IPhone it says couldn't sync.  I usually have to try 3 times.   It just doesn't work and it isn't helping me achieve my fitness goals. Very disappointed and would like to return it immediately.   Please let me know how I can send this back for a full refund.

 

Thank you for your assistance.

LBeck96

 

 


Moderator edit: subject updated for clarity

Best Answer
1 REPLY 1

‎02-01-2022 08:52

‎02-01-2022 08:52

Hi, welcome to the Fitbit Community forums, @LBeck96. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes