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Charge 5 doesn’t vibrate when setting an alarm

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‎03-03-2023 19:33 - last edited on ‎03-04-2023 05:01 by Moderator Alum

‎03-03-2023 19:33 - last edited on ‎03-04-2023 05:01 by Moderator Alum

It’s been a week, my Fitbit doesn’t vibrate anymore when I set up an alarm. I don’t know what the problem is, and I don’t seem to find the answer online. The DND mode is off as well as the sleep mode. Please help! 

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‎03-04-2023 05:01 - last edited on ‎12-26-2024 09:08 by Fitbit Moderator

‎03-04-2023 05:01 - last edited on ‎12-26-2024 09:08 by Fitbit Moderator

Hi, it's good to see you visiting the Community forums for the first time, @AdrianaCs. 

Thank you for sharing that you've been experiencing this problem with your Charge 5. 

Let me know if the device is vibrating for other things, like notifications, or if this is happening exclusively with the alarms. Before considering other options, please try the following steps: 

  • When you set up an alarm, once you see the green checkmark, please try swiping right to see the alarm details. Other users have mentioned that the process to set up an alarm is not done until you swipe right after the checkmark to look at it. 
  • Restart your device using the charging cable. 
  • If you're still having this problem, you can try removing an re adding the alarm as well.
  • As you mentioned earlier, make sure the Do Not Disturb Mode and Sleep Mode are turned off. 
Davide | Italian and English Community Moderator, Fitbit


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