Charge 5 don't recharge and restart don't work

[president76]

I've already open an inquiry but after 3 days I don't have any answer. I was in Croatia and never used the watch in the water, I took it off and put it back on my wrist after swimming. The watch still discharged quickly, but now putting it in charge emits a continuous red light and it overheats. Also, even if you press the restart button, the watch does not vibrate and does not restart.

[DavideFitbit]

Hi, I appreciate all the feedback provided and the information about this issue with your Charge 5, @president76. 

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed and you should be receiving a response soon. 

See you around. 

[president76]

Ok thank you

@DavideFitbitad oggi ancora nessuna notizia (e l'orologio non funziona ormai da diverso tempo). C'è modo di sollecitare?

[DavideFitbit]

@president76 Thank you for your reply. 

I've proceeded to send your information to the Support team , but it seems that you were able to get in touch with them again and they've provided you with more instructions. In this case, I recommend that you continue the communication with them for further assistance. 

See you around.