Charge 5 doubling laps when swimming

[SunsetRunner]

I have the GPS on and pool set to 50m and it’s saying I’m doing twice as many laps/doubling the total distance. Any ideas on how to fix this? 

[DavideFitbit]

Hi, welcome to the Community forums, @SunsetRunner. 

Thank you for the information provided about what you've been experiencing with your Charge 5. 

There are a few reasons that can cause inconsistencies with your swim data:  

• You completed only a few laps
• You stopped to rest multiple times or in the middle of the pool
• You stopped to rest for longer than 60 seconds after completing a pool length
• You changed your stroke type midway through a length
• You swam with a kickboard or without using your arms
• You swam less than the minimum duration needed for your swim to be automatically recognized

In addition to the reasons mentioned earlier, and if you already checked the pool length is accurate in the Fitbit app, please try to complete a restart procedure and check if you continue to experience the same behavior. 

Hope this helps, I'll be around. 

[SunsetRunner]

Hi David, 

No I don’t stop midway through laps, I don’t change the type of stroke I’m using, I don’t use kickboards and I don’t wait a minute or more between laps. I’ve already done the restart a few times (but yes I’ll do that again today), I have been turning on the swim exercise app on the watch not the auto swim recognition and tried all the gps options. 
I do at least 20 laps of a 50 meter pool (and it’s set on the watch for 50 meters) and I get results like 38 laps done. It’s not even close. The pool I use is outdoors so no impediments there either. 
what can fix this? 

[Wibby]

Hello @SunsetRunner 

I'm just wondering if it might work better with the GPS turned off completely.  That might be confusing the situation as it's usually used for tracking runs and more varied routes rather than the same 50 meter area. 

I don't swim or anything but was just wondering if it would help to change that setting.  If it doesn't, sorry for interrupting.

[SunsetRunner]

Hi David,

I tried the restart again, still doubled my laps. 
do you have any other suggestions? 

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And again @DavideFitbit , still not counting laps correctly. 
any ideas on how to get this accurate? It’s a feature I got this for. 

[DavideFitbit]

Hi, thank you for your reply and for sharing that you already tried all the steps suggested, @SunsetRunner.  

If you're still experiencing the same inconvenience with the device not counting your laps properly after all the recommendations mentioned earlier, I do recommend that you get in touch with the Customer Support team. Please let them know of the steps that you already tried so they can let you know how to proceed. Click here to get connected. 

Have a good day. 

[AJ1010]

I'm facing the exact same problem. Were you able to resolve this issue?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @AJ1010.  

Thank you for confirming that you've been experiencing the same problem with your Charge 5.    

Before considering other options, could you please confirm if you already tried all the steps mentioned here earlier? In addition, could you please provide more details about the issue you're experiencing? 

[Ramjam97]

Same issue. Tried all the steps above.. any further solutions? Extremely disappointing as I bought the charge 5 for this purpose

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Ramjam97.  

Thank you for confirming that you've been having the same inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed.