Charge 5 drains immediately after taking off charger

[RogueR]

Recently, my Charge 5 stopped working. I put it on the charger and waited until it got to 100%. When it did, I took it off the charger and it immediately died. Weird. So I put it back on the charger and it restarted and showed 1% for the battery. I did this a few times before going online and following every tip I could on the forum. Pressing the charger button 3 times did nothing. All the other tips did nothing. I have had it for one year. I contacted Fitbit and they said I am not under warranty. It is one year old and it is dead. Then upon further research, I discovered that thousands of Fitbit Charge 5 users have the exact same problem. Clearly, this is a defect and Fitbit is making all its customers pay for it, instead of fixing it. I will never purchase a Fitbit again. They do not care about their customers.

[BeaStepup]

The same thing happened to me as well. I did the same as you and when I contacted them they told me I didn't have a warranty either. Looks like FItbit knows there product is defective and they could care less about doing the right thing for their customers

[MarreFitbit]

Hi there, @RogueR @BeaStepup. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Charge 5 devices and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Charge 5 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. 

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. They will tell you what's next! 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[Potter7]

Same thing is happening with mine as well. Finding it strange to see quite a few with the same issues all within the past few days. This all started with mine within the past week 

[MarreFitbit]

Hi there, @Potter7. Thanks for the details provided in your post about the issues you've been having with your Charge 5. I understand where your concern is coming from. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.