Charge 5 duplication of exercises

[Callander72]

When I have logged an exercise or walk via the watch, this is being duplicated on the app. I have all auto recognise switched off on the exercises and have reset the fit bit and this issue remains. Very annoying to have to then go into app and remove duplicate entries....

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Callander72. 

Thank you for sharing all this information about what you're experiencing with the duplicate activities. 

If you're still seeing duplicate activities, please try the following steps: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the correct information. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem.
• Make sure the Fitbit app and your phone's operating system are updated to the latest version available.

In addition to the steps mentioned earlier, please try restarting your device using the charging cable. Make sure to check if you have MobileTrack installed on the Fitbit app? This feature allows you to record basic stats such as steps using your phone's sensors. Assuming this is correct, I'd recommend removing it by doing the following:

1. Open the Fitbit app and tap your profile picture.
2. Tap MobileTrack:
   For iOS devices, scroll down and tap the option to remove the device.
   For Android devices, tap the trash icon at the upper right corner.
3. Follow the on-screen instructions to remove it from your account.
4. Continue using your Charge 5 and let me know how it goes.

Hope this helps, I'll be around.