Charge 5 - everything is green, and visibility very low

[Umar_]

my fitbit charge 5 has only green color. time and heart rate is visible, most options have big green color on options. i am unable to reset my fitbit charge 5 device. can anyone help on how to fix this?

[RiekoC]

@Umar_  

I suggest that you contact Fitbit support. They will walk you through a series of troubleshooting procedures. Once they confirm that none of the procedures returns your device to normal operation and if it's still under warranty, they should send you an offer to replace the tracker/pebble or a discount on a different Fitbit. If your Charge 5 is no longer under warranty, from what I've read they should send you a discount to replace your device. Note: the discount is on the full price even if the device is on sale in the Fitbit store. 

This is what I had to do when the screen on my 6 month old Charge 5 became non-responsive shortly after I updated the firmware. So far, my replacement is working fine even after updating the firmware. 

[Umar_]

thanks for the reply, i will contact them