Charge 5 faulty - awaiting returns label

[Gardenguru99]

Does anyone know how long it takes to get a returns label from Fitbit for a faulty charge 5?  I called them 4 days ago, no response to subsequent emails.  I was given a case number and was told I would be contacted with the return details, I’ve checked junk e-mails but received nothing so far.  

[RWBF]

It could be possible that they registered the wrong email, or that your email-response isn’t monitored.

Go tot https://support.google.com/fitbit to reopen your case number, you can mail or chat with them though the “Fitbit help center”, A google account would help a lil for tracking your case.

I hope this helps.

[Gardenguru99 · Accepted solution]

Thank you, turns out they sent it to wrong email address. Andre was very helpful on the support chat.