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Charge 5 stuck on the Fitbit logo

‎04-03-2025 18:28 - edited ‎04-04-2025 11:09

‎04-03-2025 18:28 - edited ‎04-04-2025 11:09

Hi, my charge 5 seemed to be stuck on the flashing logo issue, I’ve tried rebooting and everything I can find but nothing seems to be working? It’s disconnected from my phone and app as well. It happened the other night but become fine then the Red Cross happened so I fully charged it now it’s gone back to the flashing?

what can I do? 


Moderator Edit: Clarified subject

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1 REPLY 1

‎04-04-2025 04:27

‎04-04-2025 04:27

Hi there, @Brad24. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand your concern, we are here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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