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Charge 5 flashing screen now total black

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‎04-09-2022 08:35 - last edited on ‎04-13-2022 07:11 by Moderator Alum

‎04-09-2022 08:35 - last edited on ‎04-13-2022 07:11 by Moderator Alum

Why is it that the Charge 5 seem to have this issue in 1-5 months? It really bad had my Charge 2 over year no drama until I cracked the screen. Charge 4 over year no issues. This new one I pay £150 for it to stop working after 3 months. What the hell wish I had stayed with my charge 4. 

How new are replacements as it is? This is a joke and what stops the replacement from doing this. This is either a firmeware issue or the whole Fitbit 5. What is it? And I don’t want your brush off these aren’t cheap. 

 

 

Moderator edit: format

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‎04-13-2022 07:11 - last edited on ‎12-06-2024 09:48 by Fitbit Moderator

‎04-13-2022 07:11 - last edited on ‎12-06-2024 09:48 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @BritishblkBee. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5.

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

Thank you for taking the time to share all your feedback and comments about the device. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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