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Charge 5 freeze on firmware update

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‎03-29-2022 06:50

‎03-29-2022 06:50

Just bought the Charge 5 and connected to my mobile, it request the firmware update and now the device had freeze on the screen only show the logo and the bar half way......try to push 3 times on charging cable but nothing happen. What can I do to restart the device? 

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‎03-30-2022 09:02

‎03-30-2022 09:02

Hi, welcome to the Fitbit Community forums, @Cordon. 

 

I appreciate all the information that you've shared about this inconvenience with your Charge 5.  

 

In addition to the three pulse restart procedure that you already tried, please make sure that you also follow the recommendations listed here to resolve problems during the firmware update. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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