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Charge 5 freezes and restarts when navigating menu

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‎10-05-2021 20:34 - last edited on ‎10-06-2021 07:00 by

‎10-05-2021 20:34 - last edited on ‎10-06-2021 07:00 by

My charge 5 restarts a couple times a day.  Each time, I am navigating menus on the touch screen, then it freezes, and about ~15 seconds or so later, screen goes black, I see the fitbit logo, and then the menu again.  If this occurs during a work-out, it will abort it, forcing me to restart.

 

 

Moderator edit: subject for clarity 

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‎10-06-2021 06:59

‎10-06-2021 06:59

Welcome to the Fitbit Community, @schwentj.

 

Thanks for the details shared in your post. I understand how you are feeling and recommend restarting your tracker by following the steps in this help article: How do I restart my Fitbit device?

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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