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Charge 5 freezes on run app pause screen

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‎08-11-2022 09:38 - last edited on ‎08-19-2022 09:40 by Moderator Alum

‎08-11-2022 09:38 - last edited on ‎08-19-2022 09:40 by Moderator Alum

My Charge 5 freezes on the run app pause screen not allowing me to pause or get to the finish button.   I've tried rebooting the device.  Any suggestions?

 

 

 


Moderator edit: subject updated for clarity

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‎08-19-2022 09:40

‎08-19-2022 09:40

Hi, thank you for all the details provided about this inconvenience with your Charge 5, @northrk. 

 

Let me know if your screen is completely stuck on the Pause screen or if you were able to get back to the main clock screen. If possible, please try to complete the restart procedure again using the charging cable. 

 

If the device is still unresponsive, you can also try changing the clock face option and setting up the Charge 5 as a new device in your account. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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