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Charge 5 frost white Sportsband

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‎06-07-2022 10:06

‎06-07-2022 10:06

Husband ordered for XMAS 2021. Received band for the Versa. Contacted Cust support. They sent new one. Versa one received, again. Been through this now 6 times. Always same outcome. Have used all avenues of help available: chat, over the phone (to various areas) and email. Beyond frustrated at this point and still without a white band that fits my charge 5. Don't want to purchase a non OEM model due to reports of the latching failing and people losing their fitbit. Am in Canada - anyone else experience this?

 

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‎06-08-2022 06:23

‎06-08-2022 06:23

Hi @CeeJaieB  sure sounds like you need more than the community forum, so I've asked a Fitbit Moderator to stop by to address this for you. 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-08-2022 07:34 - last edited on ‎11-22-2024 06:02 by Fitbit Moderator

‎06-08-2022 07:34 - last edited on ‎11-22-2024 06:02 by Fitbit Moderator

Hi, welcome back to the Fitbit Community forums, @CeeJaieB. 

Thank you for sharing all this information about this issue you experienced with your wristband order. I'm sorry to see that you still don't have a resolution for this. 

In this case, since this is related to a shipping process, it will be necessary to continue the communication with the Customer Support team for further assistance with this. They have specialized tools and will let you know how to proceed.  

For a faster response, you can click here to get connected and chat with us online or give us a call. I've also send them this information you provided so they can have all the details available. 

Thanks again for all the information provided. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process. 

Davide | Italian and English Community Moderator, Fitbit


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‎06-09-2022 15:01

In response to DavideFitbit

‎06-09-2022 15:01

Hello. Unfortunately, we have already gone the Customer Service route several times. Each time, are assured the issue has been addressed. How, we're not sure, except we're told a note goes onto the file. However, if the fulfillment / shipping center has not allocated the correct product to the bin, from which they pick the item, which we suspect is the case, we will continue to experience the same issue. Which we have. At this point, we have requested refund for the non-delivered band and MAY look into another colour. Just waiting for the refund to process. Very disappointed in the outcome.

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