Charge 5 frozen, no display no sync

[Vannda]

I'm encountering a problem where the Charge 5 becomes unresponsive and will not sync with the app unless it is placed on the charger. After which it will restart and work until the screen turns off and it again becomes unresponsive.

I've only had the Charge 5 since April so I'm rather disappointed it seems to be dying.

No luck trying to trouble shoot, I have tried:

• Resetting on the Charge 5
• Resetting using the charger
• Changing the clockface
• Removing extra apps

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Vannda.  

Thank you for sharing that you've been having this inconvenience with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

In this case, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox. 

See you around in the Community.