Charge 5 gets call notifications but not text messages.

[KatriceS]

DND is off. Sleep mode is off. I’ve tried removing device, repairing, all of the tips online. Everything is up to date. 

What’s weird is that only when I choose to forget device in my iPhone do I get the question to all notifications on charge. 

any suggestions?

[DavideFitbit]

it's good to see you around in the Community forums for the first time, @KatriceS. 

Thank you for all the information that you've provided about this issue with your Charge 5. 

It seems that you already tried all the basic troubleshooting steps shared in the Community forums. If you already tried all the recommendations shared in this thread as well, I do recommend that you get in touch with the Customer Support team for further assistance.  The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

[Aggravated1]

Mine is not getting text but I am getting notifications. When I click open it goes back to clock. Im using android 

[Stiffme]

Just got my Charge 5 yesterday.  I can get the notifications for phone calls, but not text messages.  I’ve tried everything.

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Aggravated1 @Stiffme. 

Thank you for confirming that you're having the same inconvenience with your Charge 5 and text notifications. 

It's a bit strange that you're having this problem only with the text notifications. In addition to the steps shared in this thread, make sure to check that all permissions are turned on by going to you're phone settings > Apps > Fitbit app > Notifications. 

If you continue to have the same problem, please make sure to get in touch with the Customer Support team so they can provide you with the next steps. Click here to get connected. 

See you around.