Charge 5 getting the red x 2 or 3 times a week

[DY021]

Ever since an update a few weeks ago my Charge 5 hasn't worked right. Getting the red x 2 or 3 times a week. Have to unpair and hard reset to get it to work. Anyone else having this problem? It was working fine up until this update. 

Thanks for your help! 

[DavideFitbit]

Welcome to the Fitbit Community forums, @DY021. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions and your case is still being reviewed. They will let you know how to proceed. 

Have a good day.