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Charge 5 - goes black in 10 minutes after full charge

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‎07-23-2025 17:52 - last edited on ‎07-23-2025 18:21 by Fitbit Moderator

‎07-23-2025 17:52 - last edited on ‎07-23-2025 18:21 by Fitbit Moderator

Charge 5 charging goes up and down. If it gets to 100% face goes black in 10 minutes 

 

Moderator edit: updated subject for clarity

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‎07-23-2025 18:28

‎07-23-2025 18:28

Welcome to the Fitbit Community! It's great to have you here @Pathay!

I appreciate all this information that you've shared about the battery draining situation that you've been having with your Charge 5.

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

I'll be around.

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