Charge 5 gps dropping out zone minutes not working

[Dilitt]

I received a Charge 5 in March and the built in gps drops out when on a walk it makes you lose the zone minutes. Now zone minutes aren’t syncing in the app and in the watch the hourly activity is not showing. And Fitbit have said they know of the issue and may not have a fix in the immediate future ! So basically I have a $269 Fitbit that is not fit for use. I have tried all the fixes mentioned previously. 

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @Dilitt. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already contacted the Customer Support team. 

It seems that you're still exchanging messages with the Support team and that you already tried all the basic troubleshooting steps found in help articles and in the forums. In this case, I recommend that you continue the communication with them so they can let you know how to proceed or if there are any other options available for you. 

I appreciate all the information provided about this issue. The team continues to work to improve the quality of products and services, and your feedback is a big part of that process.