Charge 5 has a different hour than phone

[lazy0210]

Hi all,

I am facing this issue where my Fitbit charge 5 is off by 5 hours. I have tried everything on the app:

1.Setting my time zone to automatic (which was default) and syncing.

2. Restarting the Fitbit and syncing

3. Manually setting my time zone and syncing.

4. Changing the time zone to a different location and syncing and changing it back to my current time zone syncing. (It neither changed the time as per the new time zone, nor to my original time zone.)

Seems I have exhausted my options... Is there something else I can try?

Moderator edit: edited title to clarity.

[Dianurria]

I am having the same problem, I did all the options available...

[jaypp]

I have the same problem as well 😞

[martinmain]

It seems like many timezone settings are defaulting to GMT, certainly all in Asia, which is a fairly wide span plus some in Africa. Looks like a Google screw up to me

[Sed100]

I'm in Bangkok and out by 7 hours!! Been in Thailand for months but suddenly my Charge 5 is showing UK time.

[leonardchong]

Not sure if it's a sudden issue.

I'm in Singapore and when I set to Singapore (+8), it resorts to UK time (i.e. GMT+0). But when I switch to another +8 timezone (e.g. Hong Kong), it's ok.

So for the meantime, try finding another country with the same GMT +X as your country, a different country might work for the moment.

[AbhinnG]

Same issue is faced by me. Time is off by 5:30 hours for me. The display shows only GMT.

I unnecessarily did restore factory settings when sync and other workarounds did the work. I should have first looked here on forum. 

[ATXML]

It happened to me today, I followed what you did, and it is working. Thanks for sharing.

[leopion]

I'm also having the same issue and have tried all of the above. I notice though that the time in the app and time associated with the data still seems correct. Only the fitbit is displaying the wrong time.

[ESMOND]

I have similar issue as the time just suddenly off-set for 7 hours. Spent about an hour to queue for support chat but problem never resolved.  Just saw the above message and did it accordingly.  It work. Thank you!

[Bilgehan]

Writing from Istanbul Turkey. My fitbir Charge 5 started showing wrong time earlier today. I tried all instructions on time zone etc but couldn't revise time. Fitbit is behind thtee hours of what the time here is now.

[dcassisi]

Same problem.

It also changed the Firbit charge  language from english to spanish

Please fix!!!

[Fit_user_bit]

I am also facing the same issue in India time zone (GMT+5:30). 

Tried all the trouble shooting steps. Nothing works.

[NGsp]

Hi,

I am in Singapore and I have the same problem. It also started today. My time is off by 4 hours and I tried all the methods you tried and similarly, no use. Looks like it's not a watch problem .... hopefully Google will sort this out for us.

[dcassisi]

Android app, updated ...please fix the bug on time and language.

[aleadni]

same issue, also did all you mentioned 🤔

[Mb2105]

Fitbit app is setting +7 timezones to GMT time on charge 5. All other tested timezones have no issues and set correct time on devices. Incorrect time display for +7 timezones started about 11:00 GMT.

[fbudassi]

It seems that I'm not alone. This is also happening for other Fitbit devices, like the Charge 6, and I bet it's happening to lots of people.

Btw, I'm in Argentina (GMT+3), but my Charge 5 is showing the GMT's timezone.

[Abhisar]

Fr i tries using other regions but still no change😭😭😭

[Satya47]

Same issue with me in India. Tried all steps and reset