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Charge 5 has a green screen

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‎05-08-2023 15:07 - last edited on ‎05-12-2023 06:41 by Moderator Alum

‎05-08-2023 15:07 - last edited on ‎05-12-2023 06:41 by Moderator Alum

After getting this watch as a gift in one month the screen turned green. Clicked the charger 3 times to reboot and no change. Please Help. ASAP

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‎05-09-2023 01:40

‎05-09-2023 01:40

Hi, @Soccer_5000 , you might try the restart procedure again, as a single restart does not always work.

 

You should also try changing your clock face instructions are here .  If changing the clock face solves your issue you can change it back to your previous face, if preferred.  

I hope this helps.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-12-2023 06:40 - last edited on ‎06-15-2023 11:37 by Fitbit Moderator

‎05-12-2023 06:40 - last edited on ‎06-15-2023 11:37 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Soccer_5000. 

I appreciate all the details that you've shared about this inconvenience with the Charge 5 and for confirming that you already tried the restart procedure. 

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Davide | Italian and English Community Moderator, Fitbit


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