Charge 5 has a red x

[tbean2]

I woke up with my Fitbit showing a red x…I can’t get it to turn off, connect to the app, or reset. 

[DavideFitbit]

Welcome to the Community forums, @tbean2. 

I appreciate all the information that you've provided about this inconvenience with your Charge 5 and the troubleshooting steps that you already tried.  

There are some general recommendations that are usually helpful with any type of display issues. If you haven't done so already, please try the steps listed here below that have been useful for other users:  

1. Complete the 3 pulse restart procedure method using the charging cable.
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, please try tapping on your profile picture > Charge 5 > Tile to see if the firmware banner appears (since a new firmware version has been released for the Charge 5).
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[42003989]

Charge 5 shows red cross

Hi please help. It has been 5 months since my trip to Italy. Last I went to a beach and put my Charge 5 on water lock and since then it has stopped responding. Have tried reaching out through calls, mail and chat but no help. I have tried every troubleshooting method and just today it started showing me this cross. It has been less than a year since I bought this Fitbit Charge 5.

[Skinnb]

My Charge5 has the same cross. I was in the pool yesterday for 30 minutes and since then nothing. Tried rebooting as described but still nothing except the X

Tried all actions. The X is gone but now totally unresponsive.  Tried synching but it didn't. Says it was last synched this am at 7:31 am.  Selected a new clock face but installation failed.   Firmware version 57.20001.188.58. Battery full. 

[DavideFitbit]

@Skinnb @42003989 Thank you for your replies and for confirming that you already tried all the steps suggested and for the feedback. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the steps mentioned earlier and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

You can click here to get connected with Support.

See you around.

[Mcdanno]

I have tried all suggestions but nothing has changed,  tried customer support but transfer me to technical support who try to charge me 😔,now I cannot find my receipt 

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @Mcdanno. 

Thank you for sharing that you already tried a few troubleshooting steps and that you're still having this issue with your Charge 5. 

I've been informed that you were able to get in touch with the Customer Support team again for further assistance with this and it seems they've provided you with more information. In this case, they will let you know how to proceed. 

See you around.