Charge 5 has a situation with distance and steps

[Lilymaize]

My Charge 5 is not tracking my total daily movement correctly. This has been happening for about a month or so.  Example today, I had about 800 steps due to normal movement. Then I went for a 4 mile walk. I have roughly 2000 steps in a mile, so normally I would have 8000 steps when my walk is completed plus the 800 should be roughly 8800 steps.  My Fitbit reflected over 17000 steps and over 7 miles.  Under the activity it had the accurate 4 miles and normal steps for that distance.  I’ve also had days where I’ve done my 4 miles but the total miles is 1/2 the distance.  I have done resets a number of times.  Is anyone else having issues like this?  How do I fix it????

thank you 

Leslie

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome back to the Fitbit Community, @Lilymaize.

Thanks for explaining your situation with the steps and distance tracking of your Charge 5. Thanks for resetting your Charge 5 to help improve this situation.

I recommend you to check 'What can I do if my step count seems inaccurate?', this part of the article will help you, I'm positive about that. It will help you with both the steps count and distance.