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Charge 5 has a white screen

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‎04-14-2023 19:58 - last edited on ‎04-16-2023 12:04 by Fitbit Moderator

‎04-14-2023 19:58 - last edited on ‎04-16-2023 12:04 by Fitbit Moderator

I love my charge 5, been using it for a few about 1 week. Enjoyed all the features that comes with this device. However, unfortunately it is not water resistant as advertised, even worse, it's not even splash proof. Got it splashed yesterday and now it's not working, only a white screen, even after having done the reset suggested by Fitbit.

 

Moderator Edit: Clarified subject

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‎04-16-2023 12:29 - edited ‎06-17-2023 11:38

‎04-16-2023 12:29 - edited ‎06-17-2023 11:38

Hi there, @mjayatwork. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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